| Q.53 | Which of the following statements correctly defines Organizational Citizenship Behaviour (OCB)? | |
| Ans | A. Involuntary behaviour that is part of an employee’s formal job requirements, but that nevertheless promotes the effective functioning of the organisation. | |
| B. Discretionary behaviour that is not part of an employee’s formal job requirements, but that nevertheless promotes the effective functioning of the organisation. | ||
| C. Involuntary behaviour that is not part of an employee’s formal job requirements, but that nevertheless promotes the effective functioning of the organisation. | ||
| D. Discretionary behaviour that is part of an employee’s formal job requirements, but that nevertheless promotes the effective functioning of the organisation. |
Correct Ans Provided: B
